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In these cases, it’s recommended to restart the device or to verify that the local settings are correct. In some cases, the TV device or receiver may cause good closed caption info to be missing or garbled. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV STREAM. So thanks I have an ipad 2 and an ipad mini and have the QVC app on both. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off. I ended up closing the QVC app and relaunched it to get to the live feed again and your instructions worked to turn off the closed captioning. Most FiberOptic TV remote control models let you turn Closed Captioning on or off by pressing the (asterisk) button. If closed captioning is available, a CC icon will be displayed.

A menu bar will appear at the bottom of the screen. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. For example, you might see Closed Captioning displayed in a sports bar so people can follow the game in a noisy environment. To turn on closed captioning: On a Windows 10 PC that’s playing a video, right-click or tap-and-hold anywhere on the video. The most common closed caption errors originate from programming sources and program guide information vendors.

If you do not immediately see this control bar, just click anywhere on the video window and it should appear. This will pop up a small window where you can turn captioning on by selecting English, or disable it by selecting Off. Closed caption issues can originate from several different programming sources.ĭIRECTV STREAM passes information received from the original program provider through to our customers. To turn captioning on or off, click on the CC logo located on the bottom right corner of the video player.